Shipping, Exchange, Refund, Mail Order Policies
Standard Shipping &
Priority Mail, UPS, or Fed-Ex at our descretion. If you use a P.O.Box
for your mail delivery, please provide an alternate street address so we have
the option of using another carrier. Since we are providing $9.95 flat rate
shipping, we need to be able to choose the most cost effective way to ship
your order. Thank you. Most orders will be received in 6-12 business
days. PLEASE, if you do not receive your order within 14 days
contact us so we may begin a trace or follow up.
Handling Fee Items
with a 59" long steel handle, such as the Industrial Rubber Bristle Floor Brooms,
have a $2 handling fee per order (not per item).
If you need faster service we also
Your order will be given priority service (in effect your order will be moved
to the front of the line for processing) and will arrive within 2-5 business
days (excludes weekends and holidays that the shippers are not open),
depending on your location. This service is just $5.00 extra
and will be added to the shipping charge in your shopping cart. Example:
if standard shipping is $9.95 and you choose rushed shipping, the total
shipping charge will be $14.95.
The shipping charges will be
clearly shown in your Shopping
Please Note: The $9.95 Flat rate shipping applies ONLY to orders shipped WITHIN the continental USA.
Also, the $9.95 flat rate shipping DOES NOT apply to wholesale orders. Wholesale Shipping prices are listed on the wholesale pages.
give us your complete street address including any apartment or
suite #s, and the street designation such as Street, Drive, Avenue, Road,
Court, etc. Example:
a larger area may have an Oak St, Oak Court, and Oak Drive. Your address may
be "123 Oak Court" but if you just list "123 Oak" someone at "123
Oak Drive" may get your order!
We do our best to make sure the shipping address
is correct but we cannot be responsible if an incomplete or incorrect mailing
address is provided. If your package is returned to us because it cannot be
delivered, we will need to collect new shipping charges to reship.
accept Visa, Mastercard, American Express, Discover and PayPal
We must collect
6% state sales tax on all orders with a Pennsylvania billing address.
If you would like to make a purchase by mail, you may do the following:
Simply add your items to the
shopping cart, fill out your shipping information and click next. This will
give you your order total including shipping fees and sales tax if you live in
Pennsylvania. Then print that page (or hand copy) and send it along with your
personnel check or money order. Please be aware that if paying with a
personnel check we will ship your order out to you as soon as your check has
cleared our bank.
your check or money order payable to: S & P Enterprises.
Please mail your product
orders along with payment to:
& P Enterprises
Penn Oak Drive
Exchange & Return Policy:
We only sell high quality products that we have tried, used and work well at
our homes, but in the event that you should come across a problem, our policy
is listed below for your convenience. We are committed to seeing that our
customers receive the highest quality products and service. Please contact
us if you have any further questions.
Customer wishes to exchange/
return a product that is not defective or damaged. (just changed mind.)
Product must be returned within 30
days and must be in new condition. Please e-mail us for correct return address
and RA#. Refund will be original total minus actual shipping cost and a 20%
processing fee (min. $2). Refund will be credited to original card used for
purchase, or PayPal if used. Please note that full case orders are not
Customer is Notifing us
of a damaged product (damaged during shipping)
If a product is damaged during
shipping, please e-mail us to let us know of the problem as soon as possible,
within 3 days (Please, as soon as possible) so we can
claim the damage with the shipper.*
Most times the shipper will want the customer to hold
the item including the packaging box
for their pick up and inspection. The item will be replaced at no cost to the
customer. * If
you did not choose to pay for insurance during check out, you may not be
covered. Without insurance neither we nor the shipper is responsible for
damage or loss during shipping.
Customer wishes to
exchange defective product.
If the product is defective,
NOT normal wear & tear or inappropriate use, then the customer may return the
product and we will replace the product at no cost to the customer. Any defect
should be readily apparent within the first 30 days. Please notify us ASAP
by e-mailing customer service so we can make arrangements for replacement.
Also give details as to what the problem is. If you provide a phone # and best
time to contact, we will call at your request only.
Please, you MUST e-mail
customer service at ShammySolutions@comcast.net
prior to shipping any products back to us so we can handle your return